FAQ

How do I manage my subscription?

Please Login to your Shopify account to Manage your Subscription. From there you can adjust your order, skip the delivery if needed, or cancel it altogether. No worries, you can always re-enable it again!

Which payment options do you provide?

You can use PayPal, Credit Cards, Paysafecards, Amazon Pay & Klarna at Runtime.gg For Subscriptions we are only accepting Paypal and Credit Cards.

Which parcel service do you use?

We are currently working with DHL and Hermes for Germany and GLS for Austria. Single Starter Pack orders for Germany are sent out with Hermes, all of the other orders are with DHL.

How do I manage my subscription?

Please Login to your Shopify account to Manage your Subscription. From there you can adjust your order, skip the delivery if needed, or cancel it altogether. No worries, you can always re-enable it again!

How long does shipping take?

For German and Austrian residents this means that if you order on Monday, your package will most likely arrive around Wednesday. If you order on Saturday, you should expect it around Tuesday. Orders to other countries take longer to be delivered. Delivery times may vary, but generally it should not take longer than 5 days for your package to be shipped within EU.

My order has not arrived yet! WTF?!

Sorry to hear this. First, check the tracking code that you received from us after your order has left the warehouse. Use that code to track your package online. Contact DHL/GLS/Hermes and use that tracking code to get more information about status of your order. If none of this works, reach out to us via support@runtime.gg and we will try to provide further assistance.